Methods of Payment

Acceptable methods of payment are credit card, wire transfer, check, money order or cash. Clients are responsible for any additional transaction fees that coincide with the selected payment method. Check and money orders should be received 7 days prior to the due date to ensure that the payment is received by Patrick Solutions in a timely manner.

Modification to Prices

While Patrick Solutions strides to keep its prices stable, we may choose to change prices at the end of a contract term or at any time for services provided month-to-month services. You will be given 90 days written notice prior to a pricing change.

Invoicing

Invoicing will be done via email. Non-receipt of an invoice does not constitute a valid excuse for non-payment of recurring services.

Late Fees

All invoices are due upon receipt. Invoices not paid within 60 days are subject to a finance charge of 1.5% monthly.

Returned Checks

If a check is returned for any reason, the Customer will be accessed a $25 service charge.

Deactivation due to Non-Payment

Patrick Solutions may deactive services on an account that has charges reaching 30 days past due. The service will only be reactivated once payment for the outstanding balance has been paid in full. Services will remain deactivated until payments made by check have cleared. The customer will be charged a $50 reactivation fee. Account balances not paid may be turned over to a collection agency.

Release of Colocated Servers

No collocated equipment will be released from the data center until payment has been made in full. Should customer become 360 days past due, Customer will forfeit the equipment to Patrick Solutions: Patrick Solutions may choose to dispose of the equipment as it sees fit.

Cancellation

All cancellations must be done in writing at least 14 days prior to the cancellation date. Additionally, all customer equipment must be removed within 48 hrs of the cancellation date. If the equipment is not removed, the Customer will be billed an additional month of service.

Cancellation must be made in writing using one of the following methods:

The following do NOT constitute cancellation:

  • Turning off equipment
  • Disabling or redirecting a domain
  • Not using the service
  • Writing a cancellation letter, yet leaving equipment in Patrick Solutions’ data center for more than 48 hours after the cancellation.

Only written notification of cancelation and subsequent removal of equipment will constitute a termination of services.

No proration of the final month will be given.

Insurance

Customer shall maintain insurance in a policy amount sufficient to cover any loss of data, software and/or hardware. Patrick Solutions is not responsible losses or damages, including lost revenue, in the event of lost hardware, software or data no matter the cause. Patrick Solutions is not under any responsibility, under this Agreement, to maintain data backups. Customer acknowledges that it may, at its own option and expense, develop a system that uses mirrored off site servers, offsite backup solutions and/or other means to minimize risk, reduce the loss of revenue and insure continuous hosting of data in the event of a major loss.

Bandwidth Usage

Customers purchase a maximum bandwidth and total data transfer per month. Customers that exceed their data transfer may be required to pay “overage” at $0.25/GB (~$0.031/Gb). Patrick Solutions shall have the right to take corrective action if a Customer’s bandwidth is excessive and/or interrupts service for other Customers. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Patrick Solutions’ sole and absolute discretion. Customer shall not be entitled to a refund of any fees paid in advance prior to such action.

Last revision: 1/1/2013